Effective Date: February 11, 2026
Egg Donor & Surrogate Solutions, L.L.C. (“EDSS,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information obtained through our websites, applications, and services.
This Privacy Policy consolidates and replaces all prior privacy policies published on our websites and is intended to meet or exceed industry standards applicable to reproductive medicine, surrogacy, and donor agencies.
This Privacy Policy applies to: – www.CreateAHappyFamily.com – www.SurrogateSolutions.net – www.EggDonorSolutions.com – Any related subdomains, applications, forms, databases, and services operated by Egg Donor & Surrogate Solutions, L.L.C.
These websites are service-oriented sites. By accessing or using any of our websites or submitting information to us, you consent to the data practices described in this Privacy Policy.
We may collect personally identifiable information, including but not limited to: – Name – Email address – Phone number – Mailing address – Photographs – Application information (Surrogate/Gestational Carrier, Egg Donor, Intended Parent) – Medical, biographical, and demographic information voluntarily provided through applications and forms – Account registration details
You may also provide information through comments, inquiries, surveys, or other direct communications with us.
When you visit our websites, we may automatically collect information about your device and usage, including: – IP address – Browser type – Operating system – Domain names – Access times – Referring website addresses – Pages viewed and interactions with the site
This information is used for site operation, security, analytics, quality improvement, and statistical reporting.
If you voluntarily disclose personal or sensitive information through public areas of our websites (such as message boards or comments), that information may be collected and used by others. We encourage discretion when sharing information publicly.
When visitors leave comments on our websites, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help detect spam.
An anonymized hash of your email address may be provided to the Gravatar service to determine if you use it. The Gravatar privacy policy is available at https://automattic.com/privacy/. Once approved, your profile image may be visible publicly in connection with your comment.
If you upload images to our websites, please avoid including embedded location data (EXIF GPS). Visitors to the site may be able to download and extract such data from images.
Our websites may include embedded content (such as videos, images, articles, or analytics tools). Embedded content from third-party websites behaves as if you visited the third-party website directly.
These third-party sites may: – Collect data about you – Use cookies – Embed additional third-party tracking – Monitor your interaction with embedded content, particularly if you are logged into that third-party service
We are not responsible for the privacy practices or content of third-party websites.
We use your personal information to: – Operate and maintain our websites and services – Process applications and facilitate matching services – Communicate with you via phone, text message, email, or mail – Provide customer support – Conduct surveys and research regarding current or potential services – Improve website functionality, content, and user experience – Provide customized content and advertising based on site usage – Comply with legal and regulatory obligations
We do not sell, rent, or lease customer lists or personal information to third parties.
We may share personal information with trusted third parties, including: – Medical professionals and clinics – Intended parents, donors, or surrogates (as applicable) – Industry professionals involved in matching or case management – Technology, analytics, email, mailing, hosting, and support providers
All third parties are contractually required to use personal information solely to provide services to EDSS and to maintain confidentiality.
We may also disclose personal information: – When required by law or legal process – To protect and defend the rights or property of EDSS – To protect the safety of our users or the public
By submitting a Surrogate/Gestational Carrier, Egg Donor, or Intended Parent Application: – You consent to EDSS using your application information and photographs (excluding prescreen forms containing identifying information) for matching purposes. – You understand that this information may be shared with prospective recipients, medical professionals, industry professionals, and approved third-party programs. – You acknowledge that such information may be accessible via a password-protected database.
By submitting any application, you consent to being contacted by EDSS via phone, text message, or email. You may withdraw consent at any time by contacting us at the email address listed below.
You affirm that all information provided is true, accurate, and complete and agree to update information as necessary throughout the application process.
We use cookies and similar technologies to personalize your experience, remember preferences, and improve functionality.
Cookies may include: – Comment cookies (stored for up to one year) – Login cookies (lasting up to two weeks if “Remember Me” is selected) – Screen preference cookies (stored for up to one year) – Temporary cookies to verify browser compatibility – Post-edit cookies (expiring after one day)
You may configure your browser to accept or decline cookies. Declining cookies may limit site functionality.
As you browse our websites, advertising cookies may be placed on your device. Our advertising partner, AdRoll, enables us to display retargeted ads based on prior interactions. These technologies do not collect personal information such as names, email addresses, or phone numbers.
You may opt out of targeted advertising by visiting http://www.networkadvertising.org/choices/.
We may use analytics tools to better understand website usage, performance, and trends. These tools may collect anonymized or aggregated data.
Comments and related metadata may be retained indefinitely.
User account information is retained while the account remains active or as necessary for administrative, legal, or security purposes.
Application and matching records are retained in accordance with industry standards, contractual requirements, and applicable laws.
Depending on your location and applicable law, you may have the right to: – Request access to personal data we hold about you – Request correction or updates to your data – Request deletion of personal data, subject to legal and operational requirements – Request an exported copy of your personal data
Requests may be submitted using the contact information below.
We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, or disclosure.
Sensitive data transmitted online is protected using encryption technologies such as Secure Sockets Layer (SSL).
Our websites and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe such information has been collected, please contact us immediately.
You may opt out of receiving communications from EDSS at any time by contacting us:
We may update this Privacy Policy periodically to reflect changes in practices, technology, or legal requirements. Updates will be posted on our websites, and continued use of our services constitutes acceptance of the revised policy.
Egg Donor & Surrogate Solutions, L.L.C.
Mailing Address: 12800 Westridge, Suite 250 Frisco, TX 75035
Email: Info@CreateAHappyFamily.com
Phone: 972-675-7240
If you have questions, concerns, or believe we have not adhered to this Privacy Policy, please contact us using the information above.
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